Shipping and Delivery Policy
Last updated: August 30, 2023
Kapida Rugs is dedicated to providing a seamless shipping and delivery experience for your custom-made rugs.
Please read the following information to understand our shipping and delivery policies and how we handle various aspects of the process.
1. Calculating Shipping and Delivery Dates
At Kapida Rugs, we calculate delivery estimates by adding the transit time to the estimated shipping date.
- Transit time is determined by courier companies.
- We calculate transit time based on business days, excluding weekends and holidays.
- Holidays are also taken into consideration when calculating transit time.
2. Order Processing
Orders placed to Kapida Rugs will be processed within 3 business days.
Our process involves essential tasks, including:
- Verifying order details such as pattern, size, and address with buyers.
- Coordinating with carpet makers to estimate processing time.
- Confirming shipping destinations and booking shipping plans.
- Keeping buyers informed about the latest steps in the process, including carpet readiness.
Note:
While we strive to process orders on weekends and holidays, please understand that this commitment is a promise rather than a guarantee.
3. Status of Your Order
Upon placing an order to Kapida Rugs, our order processing system will automatically send you email notifications regarding important steps related to your package.
- An email confirmation will be sent within 1 business day after order processing.
- You will receive another email containing a tracking number once the carpets are sent out.
Tracking information can be obtained in two ways:
- Regularly check your email for automatic notifications about the latest status.
- Utilize the “Track Your Package” button in the footer section of the website and enter your tracking number manually.
Note:
For orders with multiple packages, each package may have separate delivery dates and tracking information. If your package shows as delivered but you haven’t received it, please email Kapida Customer Service at: [email protected]
4. Late Deliveries
Occasionally, packages may arrive after the estimated delivery date for reasons such as incorrect address, weather conditions, or customs procedures.
- Contact Kapida Customer Service at [email protected] for assistance.
- Alternatively, contact the carrier directly using the provided tracking number.
Note:
If your order hasn’t been received despite tracking indicating delivery, please email Kapida Customer Service at: [email protected]
5. Undeliverable Packages
Packages might be returned as undeliverable due to various reasons, such as incorrect addresses or recipient refusal.
- Situations include restricted addresses, failed multiple delivery attempts, and more.
- In rare cases, labels may become unreadable during transit, or packages might be damaged.
- We cannot refund or take responsibility for these situations.
- Reshipping of packages returned as undeliverable is not possible.
- If you wish to repurchase undeliverable items, please place a new order on our website.
At Kapida Rugs, we aim to make your shipping and delivery experience as smooth as possible.
- If you have any questions or concerns, feel free to reach out to Kapida people at: [email protected]
Your satisfaction is our priority.
