Warranty Terms and Conditions

Last updated: August 30, 2023

1. Introduction

Kapida Rugs takes pride in offering high-quality rugs crafted using superior quality wool.

We are confident in the durability and craftsmanship of our products, and as such, we offer a warranty to our valued customers.

This Warranty Terms and Conditions page outlines the scope, terms, and procedures related to our warranty offering.

2. Warranty Period

The warranty period for our rugs is 12 months from the date of order confirmation.

3. Coverage

Under this warranty, Kapida Rugs covers:

  • Material defects due to the use of inferior quality wool.
  • Craftsmanship errors that lead to premature wear or rug damage under normal use conditions.

4. Exclusions

This warranty does not cover:

  • Damages resulting from misuse, accidents, or neglect.
  • Normal wear and tear over time.
  • Any modifications, alterations, or repairs not authorized by Kapida Rugs.
  • Color fading due to excessive sunlight or chemical cleaning agents.
  • Damages due to improper storage or exposure to extreme conditions.

5. Claims Procedure

To make a warranty claim:

  • Contact our support team at [email protected] with your order confirmation details and a detailed description of the issue.
  • Provide clear photographs of the defect or issue for preliminary assessment.
  • Once the claim is approved for further evaluation, you may be required to return the rug for a more detailed inspection.

6. Remedies

If a defect covered by this warranty is confirmed, Kapida Rugs, at its sole discretion, will:

  • Replace the rug with a similar product of equal value if repair is not feasible.
  • Offer a partial or full refund if neither repair nor replacement is possible.

7. Limitation of Liability

Kapida Rugs’ total liability under this warranty is limited to the purchase price of the product.

Kapida Rugs shall not be liable for incidental, consequential, or indirect damages resulting from the use or inability to use the product.

8. Force Majeure

Kapida Rugs shall not be held responsible or liable for any failure or delay in fulfilling or performing any terms of this warranty when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Kapida Rugs, including without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

In the event of a force majeure situation, Kapida Rugs will make every effort to notify the affected customers and provide an estimated duration for the resolution or an alternative solution.

9. Updates to This Policy

Kapida Rugs reserves the right to update or modify this Warranty Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We recommend checking this page periodically to stay informed about our warranty terms.

10. Questions or Concerns

If you have any questions or concerns about this warranty policy or any other aspect of our products, please do not hesitate to reach out to us at: [email protected].

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